Join The Infinity Team with Ryan Jordan

Cancellation Policy

CHECK SPAM FOLDER after Booking for confirmation email. We are committed to providing you with the best possible experience. CHECK SPAM FOLDER after Booking. To ensure a smooth process, please review our booking policy below: 1. Appointment Scheduling • Booking: All appointments must be booked in advance through our website, app, or by contacting our office directly. • Confirmation: You will receive a confirmation email or message once your appointment is scheduled. Please check the details carefully and contact us if any adjustments are needed. CHECK SPAM FOLDER 2. Payment • Deposit: A deposit may be required at the time of booking to secure your appointment. • Full Payment: The remaining balance is due 24 hours before the appointment or at the time of service. Payment can be made via our payment methods. • Refunds: Deposits are non-refundable unless otherwise specified under our cancellation policy. 3. Cancellation & Rescheduling • Notice Required: We understand that life happens! If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. • Late Cancellations: Cancellations made within 12 hours of the appointment time may result in a $25 cancellation fee. • No-Shows: If you do not show up for your appointment and fail to notify us, your deposit will be forfeited, and you may be charged the full service amount. 4. Late Arrivals • Grace Period: We offer a 15-minute grace period for late arrivals. If you are running late, please inform us as soon as possible. • Reduced Service Time: Arriving late may result in a shorter service time to accommodate other scheduled appointments. The full service fee will still apply. • Rescheduling: If you arrive more than 15 minutes late, we may need to reschedule your appointment, and a rescheduling fee may apply. 5. Changes to Services • Service Modifications: If you wish to modify the services booked, please notify us at least 24 hours before your appointment. We will do our best to accommodate your request. • Service Downgrades: Reducing the scope of services on the day of your appointment will not result in a reduced fee.

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